At ph799, protecting the personal information of our Filipino members is a core responsibility. This Privacy Policy explains what data we collect, why we collect it, how we use and store it, and the rights you have over your own information. Please read this page carefully before registering or using any part of our platform.
This policy applies to all registered members and visitors using ph799 services in the Philippines.
When you register for a ph799 account, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and a valid government-issued identification document as required under Philippine law. We also collect your billing and payment information when you make a deposit or request a withdrawal, though full payment card numbers are handled by our licensed payment processors and are never stored on our servers. As you use the platform, we automatically collect technical data such as your IP address, device type, browser version, operating system, and session activity logs to maintain security and improve platform performance. We may also collect information about your gaming activity, including bets placed, games accessed, deposit history, and promotional offers claimed, to fulfil our regulatory obligations and provide you with a personalised experience. If you contact our support team by email or through any help channel, we keep records of that correspondence to follow up on your enquiry and improve our service quality. All information collected is stored securely and accessed only by authorised personnel on a need-to-know basis.
The personal data you provide is used primarily to operate and manage your ph799 account, process your deposits and withdrawals, verify your identity, and fulfil our obligations under Philippine gaming regulations. We use your contact details to send you account notifications, transaction confirmations, and where you have opted in, promotional communications about offers available through our Rewards section. Your gaming activity data helps us deliver responsible gaming tools, detect unusual patterns that may indicate problem gambling, and apply any deposit or session limits you have set yourself. Technical and device data is used for fraud prevention, platform security monitoring, and improving the mobile performance of the ph799 application and website. We may use anonymised and aggregated data for internal analytics and reporting purposes; this data cannot identify you individually and is never shared externally in identifiable form. You may withdraw your consent to receive marketing communications at any time by contacting us at [email protected], and we will update your preferences promptly.
ph799 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only in the limited circumstances necessary to operate the platform legally and securely. Licensed payment processors receive the financial details required to complete your transactions, and they are contractually bound to handle that data in line with applicable data protection standards. We may share identity and account information with Philippine regulatory authorities, law enforcement agencies, or anti-money laundering bodies when required to do so by law or a valid legal order. Our technology and hosting partners may have access to certain technical data as part of providing infrastructure services, but they are prohibited from using this data for any purpose other than delivering those services to us. We conduct due diligence on all third-party partners to ensure they maintain appropriate data security standards consistent with the requirements of the Philippine Data Privacy Act. Any change to the categories of third parties with whom we share your data will be reflected in an updated version of this Privacy Policy.
Your personal data is stored on secured servers using industry-standard encryption. Access to stored data is restricted to authorised ph799 personnel and contracted service providers who require it to perform their functions. We retain your account information and transaction records for as long as your account remains active and for a further period after closure as required by Philippine regulatory and legal obligations, which typically includes a minimum retention period for financial records. Gaming activity logs and identity verification documents are retained in line with our licensing requirements to support regulatory audits, fraud investigations, and dispute resolution. Where data is no longer required for any legal or operational purpose, we apply secure deletion procedures to ensure it cannot be recovered or misused. We review our data retention schedules periodically and update them to reflect any changes in applicable Philippine law or regulatory guidance. If you have questions about how long specific categories of your data are retained, you may contact us at [email protected].
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of rights in relation to the personal data that ph799 holds about you. You have the right to be informed about how your data is collected and used, which this Privacy Policy fulfils. You have the right to access a copy of the personal data we hold about you by submitting a written request to [email protected], and we will respond within a reasonable timeframe in accordance with applicable law. You have the right to correct any inaccurate or incomplete personal data by updating your account profile or contacting our support team directly. You have the right to request erasure of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You also have the right to object to the processing of your data for direct marketing purposes and to withdraw any consent you have previously given, without affecting the lawfulness of processing that took place before withdrawal. If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines.
ph799 uses cookies and similar technologies to ensure the platform functions correctly, remember your login session, and understand how members navigate the site so we can improve the experience. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting core functionality such as account login and secure session management. Functional cookies remember your preferences, such as language settings and display options, to provide a more convenient experience each time you visit. Analytical cookies help us understand aggregate usage patterns — for example, which sections of the platform are most popular among Filipino players — so we can make informed decisions about future improvements. We do not use cookies to serve third-party advertising or to track your activity outside of the ph799 platform. You can manage your cookie preferences through your browser settings; however, disabling essential cookies may prevent you from accessing certain features of the platform. For further information about the specific cookies in use on ph799, please contact us at [email protected].
ph799 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your device and our platform is encrypted using Transport Layer Security (TLS) protocols, which is the industry standard for securing online communications. Our servers are hosted in secured data centres with physical access controls, firewalls, and intrusion detection systems actively monitored around the clock. Internal access to member data is controlled through role-based permissions, and all staff with access to personal data receive regular training on data security responsibilities. In the event of a data security incident that poses a risk to your rights and freedoms, ph799 will notify the National Privacy Commission and affected members in accordance with the timelines required under Philippine law. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security; we encourage you to use a strong unique password for your account and to keep your login credentials confidential at all times.
ph799 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will publish the updated policy on this page with a revised effective date, and where appropriate, we will notify registered members by email. Your continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms. We encourage all members to review this page periodically so you remain informed about how we handle your personal data. If you have any questions or concerns about this Privacy Policy or about how ph799 handles your data, you are welcome to reach out to our support team at [email protected]. You may also visit our FAQ page for answers to the most common questions about data handling on the ph799 platform. This Privacy Policy is effective as of January 2025 and is governed by the laws of the Republic of the Philippines.
Common questions Filipino members ask about data privacy and personal information on the platform.
No. ph799 does not sell, rent, or share your personal information with any third party for their own commercial or marketing purposes. Your data is shared only with the licensed payment processors and technology partners strictly necessary to operate the platform, and all such partners are contractually required to maintain appropriate data security standards. If you receive any unsolicited communication claiming to be from ph799 and requesting personal details, treat it as suspicious and report it to [email protected] immediately, as we will never ask for your password or sensitive financial details outside of secure in-platform processes.
You can update basic account details such as your contact number or email address directly through your ph799 account profile. For a formal request to access a full copy of the personal data we hold about you, or to request correction of inaccurate information that cannot be updated in-platform, send a written request to [email protected] and include your registered email address and a brief description of your request. We will respond within a reasonable timeframe in line with the requirements of the Philippine Data Privacy Act. Identity verification may be required before we can process certain data access or correction requests to ensure we are responding to the legitimate account holder.
When you close your ph799 account, we are required by Philippine gaming regulations and financial record-keeping obligations to retain certain categories of data — including identity verification documents and transaction records — for a defined period after closure. This is a legal requirement and applies regardless of the reason for account closure. Data that is no longer needed for any legal or legitimate operational purpose is securely deleted in line with our data retention schedule. If you would like to know which specific categories of data are retained after account closure and for how long, contact us at [email protected] and we will provide you with the relevant details. You can read more about the account closure process in our Terms and Conditions.
You can opt out of marketing communications from ph799 at any time by sending a request to [email protected] asking to be removed from our marketing list. Please include the email address or mobile number registered to your account so we can update your preferences accurately. Note that opting out of marketing communications does not affect transactional and account-related messages such as deposit confirmations, withdrawal notifications, identity verification requests, and important policy updates — these are essential communications that we are required to send to maintain the security and integrity of your account. Your opt-out request will be processed promptly. If you have questions about how marketing preferences work, the FAQ page has additional guidance.
If anything in this Privacy Policy is unclear, our support team is happy to help. You can also explore the FAQ for quick answers, or head to your account to review your privacy settings.